Buffalo State

Undergraduate Catalog 2016-2017

Student Complaints, Grievances, and Appeals

Buffalo State complies with New York State Education regulations requiring that campuses have procedures in place for filing complaints and seeking resolution of perceived problems.

Academic Appeals: Waiver of Academic Regulations

Students are expected to adhere to all regulations of the college. However, unusual and extenuating circumstances may warrant a modification of certain regulations.

Students should not request a waiver of any regulations without very strong evidence to justify the waiver. Requests for waivers are made by completing an Academic Appeals Petition available in the Academic Standards Office, Twin Rise 100, or on the Academic Standards website at www.buffalostate/edu/academicstandards/x463.xml.

The assistant dean for University College/director of Academic Standards, makes decisions on requests for waivers that do not relate to a student’s major after consulting with the Academic Appeals Committee. The assistant dean’s decision is final. A minimum of one month is necessary to process academic appeals.

Decisions on requests for a waiver related to a student’s major are made by the appropriate department chair in accordance with procedures established by the department or area faculty. Requests for application of AP and/or transfer credit should be taken directly to the Admissions Office; these requests do not require an Academic Appeals Petition.

Student Complaints Regarding Discrimination

If the complaint involves alleged harassment or discrimination based on race, sex, ethnicity, national origin, sexual orientation, gender identity, religion, age, disability, or marital or veteran status, the student should use procedures administered through the Equity and Campus Diversity Office. Acts of discrimination should be reported immediately to this office for confidential discussion of the alleged acts. Students have 90 days from the alleged act of discrimination or 90 days after receipt of a grade to file a complaint. A copy of the procedures may be obtained in Cleveland Hall 415.

Student Complaints Regarding Nonacademic Issues

If the complaint involves nonacademic issues, the student should deal with procedures administered by the Dean of Students Office, Campbell Student Union 306. However, students are encouraged to seek resolution of the perceived problem directly in the unit in question before initiating processes that are more formal.

Student Complaints Regarding Academic Issues

The procedures outlined in the next section pertain to complaints about academic issues other than those dealing with waiver of collegewide academic regulations or graduation issues, which are addressed by petitions to the Academic Appeals Committee. The college seeks to resolve student grievances as promptly and informally as possible. No adverse action will be taken against any student initiating a complaint.

Students who feel aggrieved regarding any aspect of the academic program have a right to request a resolution by bringing the matter to the attention of the appropriate college personnel. The academic appeals process regarding a waiver of academic regulations is outlined under Waiver of Academic Regulations section. If the perceived problem pertains to a grade or the conduct of a particular course, students should follow the Student Academic Grievance Procedures, below.

Student Academic Grievance Procedures

The procedures that follow pertain to alleged violations or misapplication of college and/or course policies. They are also directed at a student grievance alleging that the student has been treated unfairly, in violation of established academic policy or practice. These procedures reflect the college’s commitment to a fair and prompt resolution of student academic grievances. These procedures begin with an informal process but include a formal process that centers on hearings and recommended resolution of the grievance in a way that maximizes the opportunity for a full and impartial solution. Request to waive or otherwise alter college academic policies shall continue to be the province of the Academic Appeals Committee (see Waiver of Academic Regulations).

The procedures below do not deal with grievances that are based on issues of sexual harassment or discrimination. Such grievances are handled through the Equity and Campus Diversity Office. Similarly, complaints that deal with other nonacademic issues are administered by the Dean of Students Office (see previous section).

For academic grievances, students are advised to retain all documentation from the course, including (but not limited to) the syllabus, tests, quizzes, papers, and any graded evaluations. These materials are required to substantiate any grievance.

  1. Jurisdiction

    A grievance shall include, but not be restricted to, a complaint by a student

    1. That college regulations and/or policies have been violated or misapplied to him or her
    2. That he or she has been treated unfairly, defined in terms of established academic policy or practice governing or affecting students at the college
  2. Time Limit
    1. At the informal level before the fifth week of the following semester
    2. At the formal level before the 10th week of the following semester
  3. Grievance Resolution Process

    The process includes the possibility of hearings at two levels: the department and the faculty.

    1. At the department level, a student with a complaint should attempt to resolve the complaint informally with the faculty or staff member involved. The assistance of the chair may be sought to resolve the dispute to the satisfaction of both parties. A student must initiate the process no later than five weeks into the following semester. The student who is not able to achieve resolution with the instructor may initiate a formal grievance or grade appeal process no later than 10 weeks into the following semester by preparing a written statement, which includes the following:
      1. A statement of the case in detail
      2. All information about the conference with the instructor
      3. A statement of the reasons the student believes he or she is aggrieved or, in the case of a grade, why it should be reconsidered
      4. All relevant supporting materials, which should be identified and listed in an index

    The student shall submit complete copies of the written statement and attachments to the chair of the department and the faculty member identified in the grievance. The chair shall carefully review the statement, confer with the student and instructor, and attempt to reach a resolution of the dispute. The chair may ask members of the department to serve as a committee to review the materials and assist him or her in reaching a decision. The chair’s response must be made within 10 academic days of the date of the student’s request.

    In conformance with state regulations, the department shall maintain adequate documentation about each formal complaint and its disposition for at least six years after final disposition of the complaint. If the department chair is the party against whom the grievance is brought, the student should initiate a review at the dean’s level, which follows:

    1. If the matter is not resolved to the student’s satisfaction at the departmental level, he or she may request a hearing at the faculty level by writing to the dean of the faculty and forwarding the documentation to that office. The request must be made within 10 academic days of the receipt of the recommendation of the department chair. The dean or designee shall convene a three-person committee drawn from a panel of available faculty within 10 academic days. Such committee shall include one faculty member from the department in which the faculty member resides. Furthermore, after the committee is constituted, the faculty member and the student have the right to review the committee membership and request alternative members in the event it is believed a member of the committee is not neutral. The committee shall meet and review the materials presented and solicit a response from the instructor to each count of the student’s case. In the case of a grade appeal, the committee will familiarize itself with the standards and objectives of the course and evaluative material presented. Concerns shall be limited to consideration of the fairness of the application of the standards and objectives, and whether the standards and objectives were made known to the student in a reasonable manner. The difficulty of the standards shall not be an issue.

    The burden of proof shall be on the student, who may be asked to appear before the committee.

    In the case of a grade appeal, if the majority of the committee feels no case can be made, the original grade will remain. If it finds that the standards and objectives were not reasonably known to the student or were unfairly applied, it may recommend a different grade and give its reasons for so recommending. The committee shall report its findings in writing to the student, the instructor, and the dean.

    If the panel recommends a different grade, the instructor shall have 10 academic days from receipt of the panel’s report to inform the dean of the faculty of the intent to change the grade. If necessary, the dean may direct that the grade be changed. A change of grade shall not be interpreted as an admission of unfairness in grading.

    In the case of a grievance, if the majority of the committee members adjudge the grievance to be without foundation, written notification of their findings will be forwarded to the student, the instructor, and the dean of the faculty. If, in the judgment of the committee, there is a basis for the grievance, a written report will be forwarded to the dean of the faculty with specific recommendations for redress. Copies shall be forwarded to the student and the instructor.

    The dean of the faculty will notify all parties of his or her final decision regarding the grievance within 10 academic days of receipt of the committee’s findings and recommendations.

    In conformance with state regulations, the dean’s office shall maintain adequate documentation about each formal complaint and its disposition for at least six years after the final disposition of the complaint.

  4. Committees

    Committee members shall be drawn from a list of faculty nominated by departments. In naming the committee to hear a grievance, the dean shall take care to ensure that no member has an interest in the case being heard.

  5. Confidentiality

    Once the grievance committee has been convened to hear a complaint, principals and committee members shall have the obligation to maintain the confidentiality of the proceedings and of all materials presented.

  6. Review

    This procedure must be reviewed after two years. The review process should identify any irregularities in grade changes. To facilitate this review, a copy of all documentation/findings at the formal level shall be retained in the department office.

Complaints to State Education Department

Any individual who continues to feel aggrieved after pursuing the options outlined previously, is unable to resolve the problems, or believes the institution has not properly addressed the concerns may file a written complaint with the State Education Department within three years of the alleged incident.

The complainant may telephone the Postsecondary Complaint Registry to request a complaint form at (212) 951-6493 or write to the New York State Education Department, Postsecondary Complaint Registry, One Park Ave., 6th Floor, New York, NY 10016.

Up one level

Academic Policies

Undergraduate Catalog 2016-2017

Buffalo State Undergraduate Programs


SUNY Buffalo State

Facilities, Services, and Special Programs



Financial Aid

Academic Policies

Academic Organization

Collegewide Degree Requirements for Baccalaureate Degrees

Undergraduate Major and Minor Programs

Undergraduate Major Programs at a Glance

Undergraduate Minor Programs at a Glance

Anthropology (B.A.)

Art (B.A.)

Art Education (PK–12, B.F.A.)

Art Education (PK–12, B.S.)

Art Education (PK–12, PTCP)

Art History (B.A.)

Arts and Letters (B.A.)

Biology (B.A.)

Business Administration (B.S.)

Business and Marketing Education (B.S.)

Business and Marketing Education (PTCP)

Career and Technical Education (B.S.)*

Career and Technical Education (PTCP)*

Ceramics (B.F.A.)

Ceramics (B.S.)

Chemistry (B.S.)

Childhood Education (Grades 1–6, B.S.)

Childhood Education and English Extension (Grades 1–6 and English 7-9, B.S.)

Childhood Education and French Extension (Grades 1–6 and French 7-9, B.S.)

Childhood Education and Italian Extension (Grades 1–6 and Italian 7-9, B.S.)

Childhood Education and Mathematics Extension (Grades 1–6 and Mathematics 7-9, B.S.)

Childhood Education and Social Studies Extension (Grades 1–6 Social Studies and 7-9, B.S.)

Childhood Education and Spanish Extension (Grades 1–6 and Spanish 7-9, B.S.)

Communication Programs

Communication Design (B.F.A.)

Communication Studies (B.A.)

Computer Information Systems (B.S.)*

Criminal Justice (B.S.)


Dietitian Education Program (B.S.)

Didactic Program in Nutrition and Dietetics (B.S.)

Early Childhood and Childhood Education (Birth - Grade 6, Combined Program)

Early Childhood Education (Birth - Grade 2, B.S.)

Earth Sciences (B.S.)

Economics (B.A.)

Economics (B.S.)

Electrical Engineering Technology (Electronics) (B.S.)*

Electrical Engineering Technology (Smart Grid) (B.S.)*

English Programs

English (B.A.)

English Education (7–12, B.S.)

English Education (7–12, PTCP)

Exceptional Education and Childhood Education (B.S.Ed.)

Family and Consumer Sciences Education (B.S.)

Fashion and Textile Technology (B.S.)

Fibers (B.F.A.)

Fibers (B.S.)

Fine Arts

Forensic Chemistry (B.S.)

French Education (7–12, PTCP)

French (B.A.)

Geography (B.A.)

Geology (B.A.)

Health and Wellness (B.S.)

History (B.A.)

Hospitality Administration (B.S.)

Individualized Studies (B.S.)*

Industrial Technology (B.S.)*

Interior Design (B.F.A.)

International Relations (B.A.)

Journalism (B.A.)

Mathematics (B.A.)

Mathematics—Applied (B.S.)

Mathematics Education (7–12, B.S.)

Mathematics Education (7–12, 5–6 Extension, B.S.)

Mathematics Education (7–12, PTCP)

Mathematics Education (7–12, 5 – 6 Extension; PTCP)

Mechanical Engineering Technology (B.S.)*

Media Production (B.A.)

Metals/Jewelry (B.F.A.)

Metals/Jewelry (B.S.)

Music (B.A.)

Music Education (Pre-K–12, B.Mus.)

Painting (B.F.A.)

Philosophy (B.A.)

Photography (B.F.A.)

Physics (B.A.)

Physics (B.S.)

Physics Education (7–12, B.S.)

Physics Education (7–12, 5–6 Extension, B.S.)

Political Science (B.A.)

Printmaking (B.F.A.)

Psychology (B.A.)

Psychology (B.S.)

Public Communication (B.A.)

Sculpture (B.F.A.)

Social Studies Education (7–12, B.S.)

Social Studies Education (7–12, 5–6 Extension, B.S.)

Social Studies Education (7–12, PTCP)

Social Studies Education (7–12, 5–6 Extension, PTCP)

Social Work (B.S.)*

Sociology (B.A.)

Spanish Education (7–12, PTCP)

Spanish (B.A.)

Speech-Language Pathology (B.S.)

Technology Education (B.S.)

Technology Education (PTCP)

Television and Film Arts (B.A.)

Theater (B.A.)

Urban and Regional Planning (B.S.)*

Wood/Furniture (B.F.A.)

Wood/Furniture (B.S.)

Writing (B.A.)

Undergraduate Major and Minor Programs

Course Listings

AAS - African and African American Studies

AED - Art Education

ALT - Arts and Letters

AMT - Applied Mathematics

ANT - Anthropology

ARA - Arabic

ATS - Art Therapy Studies

BIO - Biology

BME - Business and Marketing Education

BSC - University College

BUS - Business

CEL - Community Engaged Learning

CHE - Chemistry

CHI - Chinese

CIS - Computer Information System

COM - Communication

CRJ - Criminal Justice

CRS - International Center for Studies in Creativity

CTE - Career and Technical Education

CWP - College Writing Program

DAN - Dance

DES - Design

DMP - Digital Music Production

ECO - Economics

EDU - Education

ELS - English Language Secondary

ENG - English

ENS - Environmental Science

ENT - Engineering Technology

ESL - English Second Language

EWS - Education Workshops

EXE - Exceptional Education

FAR - Fine Arts

FCS - Family and Consumer Sciences Education

FIN - Finance

FLE - Foreign Language Education

FOR - Forensic Science

FRE - French

FTT - Fashion and Textile Technology

GEG - Geography

GER - German

GES - Geosciences

GRK - Greek

GST - Global Studies

HEW - Health and Wellness

HIS - History

HON - All College Honors Program

HPR - Coaching and Physical Education

HTR - Hospitality and Tourism

HUM - Humanities

IDE - Interior Design

INS - Individualized Studies

ITA - Italian

LAT - Latin

LIB - Library

MAT - Mathematics

MCL - Modern and Classical Languages

MED - Mathematics Education

MST - Museum Studies

MUS - Music

NFS - Dietetics and Nutrition

PAD - Public Administration

PHI - Philosophy

PHY - Physics

PLN - Planning

PSC - Political Science

PSY - Psychology

REL - Religious Studies

SAF - Safety Studies

SCI - Science

SED - Science Education

SLP - Speech Language Pathology

SOC - Sociology

SPA - Spanish

SPC - Speech Communication

SPF - Social Psychological Foundations

SSE - Social Studies Education

SWK - Social Work

TEC - Technology

TED - Technology Education

TFA - Television and Film Arts

THA - Theater Arts

UNC - University College

WGS - Women and Gender Studies